Corrections > Facility Control > Command

Every call, visit, message, deposit and user — You are always in charge.

You’re always in control with Telmate Command, our powerful, web-based inmate communications system.

Overview

Telmate Command is our cloud-based, administrative hub that gives facility staff complete control of the entire inmate communications platform including every service, action, device and user.

Telmate Command helps improve operational efficiencies and security by giving you and your staff the ability to manage your system and users in real-time.

Using Telmate Command, staff have 24/7 access to all inmate records, call and visit recordings, and access to our Telmate Investigator tools.

Access Points

Phones Tablets Kiosks

Features

PREA and Crime Tips
Protect inmates and lower facility risk with private communication of PREA and criminal issues for quick facility response.
Paperless Requests and Grievances
Our “green” solution satisfies the requirements of PLRA (Prison Litigation Reform Act), reduces risk of inmate law suits, and saves enormous amounts of staff time.
24/7 Web-based Availability
Always accessible through any internet-enabled tablet, computer, or smartphone.
Live Call and Visit Monitoring
The ability to monitor and terminate calls and visits.
Telmate Investigator
Powerful, actionable data at your fingertips with Telmate Investigator tools.
Telmate Verified
Our automated identity verification system lets you know exactly who the inmate is interacting with.
Telmate Reports
Real-time insights with a full suite of historical and investigative reports.
Permissions and Restrictions
Manage staff permissions, as well as interactions between inmates and friends and family.
Alarms
Set and receive real-time alerts when inmates are communicating with specific friends and family, or phone numbers.
User Audit System
Easy-to-query audit system to analyze and manage staff behavior.

Additional Features & Benefits

Total Control
Complete visibility and control of your users, actions, services and devices.
Monitor Everything
See and monitor every system action including all calls, messages, deposits and visits.

Inbound Information
Our customizable alert system brings key information to your email or smartphone so you know when and where to look.
ALWAYS UP TO DATE
Our cloud-based system means you’re always running the most current version of your system.

Key Friend and Family Relationships
Increase investigative insights or behavioral issues by understanding relationships between inmates and their friends and family via their communications.
Industry Leading Support
With our automated solution and 24/7 support you get maximum power and no software to maintain.

Related Resources

Telmate Command Datasheet

Telmate Investigator Datasheet

Telmate Verified White Paper