Telmate Honors Greene County Jail Corporal As October Hero of the Month

Telmate’s Hero of the Month is sixteen-year corrections veteran Corporal Willie Carroll of the Greene County Sheriff’s Office in Springfield, Missouri.

Carroll admits that although he did not seek out a career in corrections, he feels truly blessed to be doing what he does as a public servant. The corporal first sought a career in investigative work as a road patrol officer, but stumbled into the corrections industry working for Greene County back in 1999.

As Administrative Corporal, his job is working with the jail’s phone provider, Telmate, to find ways to enhance communication between inmates and their friends and family, while providing security and control over the facility grounds.

According to Carroll, the lobby and booking kiosk features have benefited Greene County by freeing up staff time as well as helped friends and family manage their accounts on site with deposits, commissary and trust. “Handling cash can be risky,” said Carroll, “because it opens doors to mistakes and missing money.”

Telmate kiosks are located in the jail lobby that allow friends and family to make deposits, schedule visits, add funds to commissary and manage trust. The kiosks take cash and credit cards and identify users via Telmate Verified, an automated identity verification system included in every Telmate installation that authenticates all users.

Carroll admitted his personal hero is has always been his father: “He did the right things for the right reasons and I strive to live my life the same way he did.”

Every month, Telmate receives nominations in recognition of heroes just like Corporal Carroll, who use the company’s technology, day in and day out. Telmate recognizes these heroes by selecting and honoring one Hero of the Month for their dedication and leadership.

For more information about the Heroes program or to nominate your own hero, please visit