This Privacy Policy, effective as of August 26, 2014 explains Telmate’s privacy practices for Telmate services.

Telmate only collects personal information when you request our services and only uses the information collected to provide those services for you.

What information do we collect?

When registering on our site you will be asked to enter your: name, e-mail address, mailing address, phone number and last 4 digits of your social security number.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience.  Your information helps us to better respond to your individual needs.
  • To improve our website.   We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To improve customer service.  Your information helps us to more effectively respond to your customer service requests and support needs.
  • To process transactions.  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and selecting ‘Edit Profile’.

Children’s Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline which can include but is not limited to your interactions with our Customer Service Agents, Lobby devices such as our Kiosk and Video Visitation Devices, phone calls placed through our calling platform, and our automated interactive voice response systems.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at www.telmate.com.

Your Consent

By using our site, you consent to our web site privacy policy.

Your Choices About Your Information

You can review, and correct, update or delete inaccuracies to the information about you that Telmate keeps on file by logging into your account.  Telmate will retain your information for as long as your account is active or as needed to provide the Services to you. Telmate will retain and use your information as necessary to comply with Telmate’s legal obligations, resolve disputes, and enforce Telmate’s agreements.

Changes to Telmate’s Privacy Policy

If Telmate change its Privacy Policy and procedures materially, Telmate will post those changes here. Changes to this Privacy Policy are effective when they are posted on this page. When Telmate change the policy in a material manner Telmate will let you know via a prominent notice on Telmate’s Web site.  Any changes are effective as of the ‘effective date’ at the top of this page.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Telmate
PO BOX 1137
Fruitland, Idaho 83619-1137
United States
customerservice@intelmate.com

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