SALEM, Oregon – May 15 2012. Telmate was named “Contractor of the Year” yesterday by the Oregon Department of Corrections (Oregon DOC). Telmate is the first and only phone vendor to have ever won the award.
In presenting the award, Deputy Director Mitch Morrow lauded Telmate for its innovation and professionalism. Specifically, he highlighted Telmate’s caller registration process, investigation tools and Telmate’s 24/7 customer service.
“Their account managers and field staff have visited inmates,” said Deputy Director Morrow. “They went to death row. They went to general housing. They set up accounts for our agency, and they’re right there to resolve any frustrations or problems that arise.”
Deputy Director Morrow further described Telmate as, “a fantastic technology that’s going to take us into the future.”
Installation of Telmate phone service in all 14 Oregon DOC facilities began last July and expanded to include video visitation in November. The Oregon DOC has 4,300 employees who administrate 14 prisons, housing over 14,000 inmates at any one time.
Telmate’s VIP video visitation system produced remarkable results from the very first month of installation in the Oregon DOC. To date, over 4,000 video visits have been completed, and inmates have connected with friends and family members in 314 cities in 33 states, and in multiple foreign countries. One early user of the VIP video visitation service was able to see his family that lives thousands of miles away for the first time in 15 years.
Through its Telmate Verified system, Telmate has accurately identified over 70,000 Oregon DOC friends and family members since last July through its Telmate Verified system. The verification system was developed in conjunction with the Oregon DOC to help prevent both fraud and extortion.
This summer, Telmate will expand its technology offerings to Oregon DOC inmates with the introduction of a new all-digital inmate request and grievance system. The new request system will eliminate paper and modernize the way requests and complaints are filed, recorded, processed and appealed throughout the Oregon DOC. Numerous features in Telmate’s grievance system began as suggestions from Oregon DOC staff who will use the system daily. Telmate then designed a solution around those suggestions, so that it would be as user-friendly and responsive as possible to the needs of the DOC.
Also arriving this summer at the Oregon DOC will be Telmate’s secure digital photo and message exchange, a feature already in use at around 30 facilities across the United States. Digital photo and message exchange reduces the opportunity for the physical exchange of goods between inmates and the outside, and it reduces the time delays associated with traditional mail delivery.
About Oregon Department of Corrections
The Oregon Department of Corrections houses over 14,000 inmates in 14 prisons located across the state. Its mission is to promote public safety by holding offenders accountable for their actions and reducing the risk of future criminal behavior.
Oregon DOC Contact: Elizabeth Craig
Telmate is one of the fastest growing inmate telephone and communication systems in the United States, and is a leader in customer service and cutting-edge technologies including video visitation, secure messages & photo sharing, and facility investigator tools. The Telmate communication system is deployed in over 243 facilities throughout 43 U.S. states, and two Canadian provinces. Telmate is headquartered in Ontario, Oregon with an additional office in San Francisco, California. To find out more about Telmate visit www.telmate.com
Telmate Contact: Christopher Ditto (chris[at]telmate.com)