All Digital Calling, All-the-time Monitoring

Telmate installs only the highest quality phones, designed specifically for correctional institutions. Our all-digital network and centralized software is designed for crystal clear calling and call review.

Sergeant Chris Gootee
"One of the greatest benefits of the Telmate phone system is listening to criminal activity over phone calls in real-time and knowing what is going to happen, before it happens."— Sergeant Chris Gootee, Hammond Police Department, IN

Overview

For nearly a decade Telmate’s VoIP phone system has been helping inmates connect and facilities maintain security and control. Telmate is the only inmate communications provider that has been all digital from day one. This means our cloud-based solution is the most innovative and technologically advanced available to corrections.

Our phone system can be managed and monitored using Telmate Command, our web-based administrative system. With Telmate Investigator tools, you can listen to live and recorded calls, examine suspicious inmate relationships and set alerts so key information comes to you when you need it.

Features

  • Constant Call Sampling

    Telmate audits call audio and connection quality, and adjusts settings with no staff involvement.

  • Minimal Onsite Equipment

    Telmate installs no software or storage on-site, which dramatically increases reliability, minimizes security risks, and provides facilities with more space.

  • Voice Biometrics + PIN for All Inmates

    Since 2008, to fight fraud, Telmate has provided a voice biometric login option with PIN at no additional cost.

  • Better Audio Quality

    All Telmate Phones have adjustable volume control and echo cancellation handsets specifically designed to minitmize side tones and background noise.

  • ALL-DIGITAL NETWORK

    Telmate’s digital backbone and intelligent routing maximizes call clarity over the wire.

  • NO LEGACY ANALOG EQUIPMENT

    Unlike other vendors, Telmate has always been all-digital, which allows us to have a higher volume, more scalable solution.

  • CENTRALIZED CALLING PLATFORM

    With multiple mirrored data centers, Telmate allows for a continuous call experience and continuous access to call records and recordings.

  • INTERNAL ROUTING

    Telmate’s call routing ensures dependable line quality.