Our secure and convenient methods are available for friends & family members to replenish an inmate’s account 24 hours a day and 365 days a year. All deposits are easily audited by facility staff with access to the Telmate Web-based portal.
Friends & family can add funds 24 hours a day, 7 days a week via our Family & Friends website www.gettingout.com. The website offers fast, reliable, secure, and convenient way to make payments, instantaneous posting of transactions, and a voicemail notification to inmates when funds are added to their account.
24 hours a day, 365 days a year, live US-based bi-lingual Telmate customer service agents are available to accept Preview Plus deposits over the phone from friends & family. The toll-free customer service number is printed on inmate PIN cards, clearly identified on all phones, and available from the Telmate website.
The Telmate kiosk offers friends & family a convenient, accessible and localized option to add funds to any inmate account by allowing them to make deposits to inmate prepaid accounts from any Telmate kiosk in any facility we service. When our kiosks are integrated with commissary systems, friends & family may also use them to deposit money into an inmate trust fund. Our automated kiosks decrease the time facility staff would ordinarily spend accepting and processing payments from visitors, as well as expand payment options to include cash, credit and debit cards.