Inmate Phone Calls
The staple of inmate communication, our robust inmate phone system solution is unparalleled in the industry. We can customize to meet any need, and provide state-of-the-art telephones and communication devices, including cordless, ADA compliant and TTD/TTY-ready units. Our system is all run on VOiP (voice over internet protocol) technology, and our easy-to-use administration system is completely web-based, making installation and day-to-day operation simple.
With the highest uptime in the industry (our 99.993% uptime calculates to less than 30 minutes of downtime per year), no other inmate communication system offers more revenue-generating, security-enhancing and time-saving features, including:
- Preview Plus Program. Dramatically increase revenue by allowing calls to any number, including mobile phones, international numbers, Skype, and Google Voice.
- Wide Array of Payment Methods. Friends & family can deposit inmate funds at our kiosks, 135,000 retail locations, website, live 24/7 bilingual customer service, Western Union, and more.
- Inmate Voicemail. Besides saving labor, our inmate voicemail solution is a revenue source for facilities.
- Accessible Anywhere. Our administration system is 100% web-based and can be accessed from any computer or device with a web browser and Internet access.
- Live Call Monitoring. Monitor all calls realtime via our secure web-based portal or right over your cell phone.
- Central Call Architecture. All digital call processing and storage take place in secure offsite redundant data centers that are monitored and maintained 24/7.
- Call Recording Security. We guarantee that no call recording will ever be lost or unavailable. Our track record speaks for us; we’ve never lost a call recording.
- Suite of Investigator Tools. Flag and add notes to in-progress calls, route alerted calls live to investigator mobile phones (or notify via text message, or email), map destination numbers, and more.
- Easy to Use. No other inmate phone administration system is simpler to learn and use.
- Voice Biometrics. Telmate’s voice biometrics prevents fraud and protects inmates’ call investments.
- Unsurpassed 3-Way Detection. No automated system can beat a live person verifying a 3-way call.
- Identify Depositors. Trace and identify who is depositing call funds in any inmate account.
- Prevent Tampering. Unsurpassed tamper prevention for all recordings.
- All Access is Logged. Every action, by both inmates and administrators, is logged.
