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Press Release

Telmate Solution Provides Inmate Telephone Platform for all ICE & Department of Homeland Security

February 2010 – Telmate is now the calling and customer service solution of choice for all Department of Homeland Security and all U.S. Immigration and Customs Enforcement (ICE) primary facilities. The contract includes 18 ICE facilities in 11 States, comprising more than 18,000 Detainees and over 1,100 phones. The software customization, software integration, hardware installation, and training was completed in less than 12 weeks. Additionally, we are in process of installing services to an additional 6,000 detainees throughout the US. Telmate completes more than 1 million calls per month at ICE facilities.

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  • Testimonials

    Since installation, Telmate's customer service has been outstanding, with quick resolutions to all types of problems.
    Purchasing Agent, Montana
    Prior to Telmate, managing and getting support for our system was difficult at best. Since Telmate took over the inmate phone service, we have been pleased that they have stepped up and provided the proactive approach to monitoring and managing ...
    Chief Deputy, Florida
    Although every system has the ability to monitor calls, Telmate has been much more reliable than our previous system. It has helped us retrieve valuable evidence, leading to pleas in some very serious felony crimes.
    Sheriff, Oregon
    The information that the Telmate system has collected has not only sealed complex cases, but provided very necessary information for convictions in many cases, including murder and drug cases.
    Sheriff, Oregon

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