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About Us

Our Mission

To create secure technology that empowers inmates to break the cycle of recidivism while protecting and serving facilities and our communities.

Our Principles

  1. Connect loved ones to inmates, which reduces recidivism and increases safety within the facility.
  2. Protect our community with powerful verification and investigative tools.
  3. Serve our community by increasing the physical safety and improving the effectiveness of the correctional facilities.
  4. Improve mental health with online education, legal, social and spiritual resources for inmates.
  5. Encourage personal responsibility by giving inmates the tools to be self-reliant.
  6. Demonstrate financial responsibility by ensuring that no cost is passed on to the general public.

Our History

Telmate was founded in 1998 and started its journey as inmate technology experts under the name Pinnacle Public Services. At the time, Pinnacle was providing excellent service and installation to the leading inmate communications solution providers throughout the Northwest. It was through this experience that we recognized a need in the industry for a superior inmate communications solution; one that provides facilities with uncompromising reliability, cutting-edge technology and security, coupled with prompt customer service and repair. Telmate’s innovative solutions not only improve operational efficiencies, but also cater to the changing needs of the corrections sector. Telmate provides services to facilities of all sizes, ranging from holding cells, city jails, county correctional facilities, state DOCs and federal detention centers. Our largest account houses over 18,000 inmates. Telmate is deployed in over 300 correctional facilities in North America spanning nearly all U.S. states and Canadian provinces. Because of our innovations in inmate phone, video, tablet, and offender tracking solutions, Telmate has been recognized as a leading inmate telecom provider in North America. Unlike our competitors, our growth has been entirely organic and a result of the close relationships we foster with our customers. They alone are the best evidence we’re doing the right thing; it is through them that we get the majority of our new customers. We look forward to the opportunity to serve you in the near future.

Our Commitment

Starting at the top and all the way through our company, each of our employees is committed to delivering the following:

PERFORMANCE

Our customers have a choice, and how we perform and what we deliver determines whether they choose us and stay with us. We aim high, deliver results, and use customer feedback to readjust when necessary. We move quickly and make timely decisions because our future depends on them. We invest in our facility customers and make a difference in the lives of our customer’s communities.

INNOVATION

We are a company driven by ideas and committed to doing more research and development than anyone else in the corrections sector. We are committed to redefining how inmates communicate with the outside and providing content to constructively occupy inmate’s time.

RESPONSIBILITY

Successful businesses improve the human condition, even the often overlooked human condition of inmates. We are committed to providing them with the resources that meet their health, spiritual and overall wellness needs, all with a view to reducing recidivism.

OPPORTUNITY

Our employees’ ideas and inspiration create limitless opportunities. We are committed to continuous improvement in everything we do, as a company and as individuals. We support the exchange of ideas and of taking well thought-out risks, to experiment, to cooperate with each other and, always, to learn from the consequences of our actions.

RESULTS

We are a results-driven organization with agile but realistic targets for ourselves and our partners, whatever the challenge. We take every opportunity to consistently deliver what we promise. We are a company of well-balanced optimists, and we project that DNA in everything we do.

What Our Customers Say

I highly recommend the Telmate system to anyone in the criminal investigations community as an investigative tool and component of their continued investigation of their criminal cases.

Detective James McClaffertyClark County Sheriffs Office

Everything offered is on the cutting edge of the industry and provides the opportunity for our facility to be more effective and efficient.

Jailer J. Barry BradleyMarion County Detention Center

Telmate offers the most comprehensive, efficient and advanced technology in the business today.

Sheriff Douglas CarterHamilton County Sheriff’s Office

Telmate has not only met our expectations but vastly exceeded them in regards to quality of service and technical support.

Lieutenant Chuck BrewerOklahoma County Sheriff’s Office

Being able to put money on inmates’ Telmate accounts via their website or lobby kiosk has been extremely well-received by the public. It’s convenient and easy to use.

Sheriff Rob GordonWashington County Sheriff’s Office

Our inmate population in the new facility multiplied by a factor of four over our old facility, and the advantages that Telmate has provided to us have helped us to keep the facility running smoothly.

Sheriff Walt FemlingBlaine County Sheriffs Office

Inmate use of this system has gone up greatly due to ease of operation and new features not provided to inmates in the past, such as family members being to leave messages and pay bonds over the phone.

Lieutenant Tom O’NeilCampbell County Sheriff’s Office - Detention Center

The information that the Telmate system has collected, has not only sealed complex cases, but provided necessary information for convictions in many cases, including murder and drug case in Tillamook County.

Sheriff Todd AndersonTillamook County Sheriff’s Office

Telmate, LLC, Telephone Communications, San Francisco, CA